Tuesday, March 22, 2016 —
First, Thalys wishes to express its support to the families of the victims and injured people of the events of this morning.
Following these tragic events, Thalys currently has interrupted its services completely.
Belgium: Brussels-South station was evacuated and no Thalys train will stop there.
France: Thalys trains that had already departed from Paris Nord were diverted to Lille.
Netherlands and Germany: No Thalys train is leaving the Dutch or German stations.
Thalys travelers are strongly recommended to postpone their trip. All tickets reserved for train rides on 22 or 23 March can be exchanged, subject to availability, and reimboursed at no additional cost at the original point of sale.
Thalys is in contact with the national safety authorities in each country. There are stringent security measures in force at the stations served by Thalys.
Thalys remains available to guide its customers in these difficult circumstances. The customer service is available by phone (+32 70 66 77 88) or via the Twitter account Thalys @Thalys_eng.