Following the events of 22/03 in Belgium, all traffic on the Thalys network has been suspended

Information at 11.30am

First, Thalys wishes to express its support to the families of the victims and injured people of the events of this morning.
Following these tragic events, Thalys currently has interrupted its services completely.

Belgium: Brussels-South station was evacuated and no Thalys train will stop there.
France: Thalys trains that had already departed from Paris Nord were diverted to Lille.
Netherlands and Germany: No Thalys train is leaving the Dutch or German stations.

Thalys travelers are strongly recommended to postpone their trip. All tickets reserved for train rides on 22 or 23 March can be exchanged, subject to availability, and reimboursed at no additional cost at the original point of sale.

Thalys is in contact with the national safety authorities in each country. There are stringent security measures in force at the stations served by Thalys.

Thalys remains available to guide its customers in these difficult circumstances. The customer service is available by phone (+32 70 66 77 88) or via the Twitter account Thalys @Thalys_eng.

 

Contact us
Bérengère Vuathier Thalys
Wim Lefebure Whyte Corporate Affairs
Ariane Goossens Whyte Corporate Affairs
Bérengère Vuathier Thalys
Wim Lefebure Whyte Corporate Affairs
Ariane Goossens Whyte Corporate Affairs
About Thalys

Thalys : 1996 – 2016

Thalys is the high-speed red train linking Paris to Brussels in 1 hour 22 minutes, and to Cologne and Amsterdam in just 3h14 and 3h16. Since 2011, Thalys also serves the three German cities of Dusseldorf, Duisburg and Essen and since 21 March 2016, Dortmund. Thalys provides a Lille to Amsterdam service since April 2014.

Thalys is a member of Railteam, a collaborative venture between the main European high-speed rail operators, the CER (Community of European Railway and Infrastructure Companies) and the UIC (International Union of Railways).

Since 1996, Thalys has been the only truly multicultural operator to achieve success in the international high-speed rail business in four countries. The Thalys success story is both commercial - 100 million rail passengers transported - and technical, with for example the successful introduction of on-board WiFi in 2008 and a new train management system, ERTMS, in 2009. For increased efficiency and fluidity, and even greater improvements in terms of customer service and satisfaction, Thalys will become a full-function train operating company by 2015.


A true innovator, Thalys has created an exceptional service which is today considered a benchmark for rail operators worldwide and where its signature slogan "Welcome to our world" is synonymous with passenger comfort, a warm multilingual welcome, high quality catering, the Comfort 1 service package, new communication technologies (all Thalys coaches offer on-board WiFi, a service provided by 21Net and activated by Nokia Siemens Networks)... Since 26 August 2013, Thalys has held NF Transport Service quality certification awarded by AFNOR Certification for its Paris-Brussels line, an international first.

Thalys' TheCard loyalty programme offers customers the opportunity to collect Miles and access a range of services. The programme is open to all rail passengers at thalys.com

Thalys on Twitter : twitter.com/thalys_en // Instagram : http://instagram.com/thalys

Thalys
Stefania Square 20 B
1050 Brussels